FREQUENTLY ASKED QUESTIONS

Answer – For all pricing queries or for a full price list please call us on 0813 527 7556 or alternatively
email: hirealinen@gmail.com
Answer – We are open 24 hours of the day.
Answer – Standard delivery/collection will be between 8:00am-6:00pm Monday – Saturday but this timing may change depending on the area of delivery.

Answer – We generally ask all our customers to book their linen in advance. Our cut off time for next day deliveries is
3pm on a daily basis (subject to availability of stock).

It is advisable to inform us with your stock requirements 5 working days prior to delivery day.
This allows us to check our stock and availability.

Answer – Cancellations must be made at least 72 hours in advance to receive a full refund.
Full refunds are not issued for cancellations with less than 72 hours’ notice.

Answer – Our prices are quoted for 1 day.

Answer: We take cheques, bank transfers, cash and POS payments.

Answer – No, you can return all the hired cloths unwashed. The wash price is included within the hire price.
Any stains that cannot be removed are subject to additional charges.

Answer – Stained/wax damaged cloths:

You will receive a damaged linen report from our returns department with the description and the quantity damaged. (Please note this isn’t an invoice) A special wash is then carried out on cloths that are severely damaged. If the stains/wax damage is successfully removed then you will only be charged for the special wash. However, if the stains/wax damage cannot be removed because of the nature of the stain a full replacement cost will be applied and invoiced.

We have a sister company called Bedsheets Express. Please direct all your sale enquiries to
sales@bedsheetsexpress.com or alternatively call 0814 222 3219 for a quote.